~ Store Policies ~

Time frame for custom work - expect most custom items can be finished within 3 weeks after receiving a deposit and agreement on the final design. Some items a lot faster, 1 or 2 items may be slower.

When you purchase a product from us you will get free ring sizing and minor adjustments, free inside ring engraving, free cleaning, and polishing.

We will be happy to mail you a plastic tool you can use to measure your finger size, simply request one by email. We do request that you mail it back!

Payment can be made by personal check, money order, in store credit card, or through PayPal on our website.

We will wait for a personal check to clear our bank before shipping merchandise.
NSF checks are subject to a $20.00 NSF charge.

No returns on special orders or custom jewelry work.

Special orders are subject to a 50% down payment, with the balance due before shipment will be made.

All items are subject to prior sale, most items can be reproduced exactly as shown.

All purchases are subject to shipping and handling fees.

Arizona residents will be charged sales tax.

No cash returns on items that are discounted from their normal selling price, exchanges or store credit only.

One year guarantee on all Gold Wolff Jewelers products, except for our Value collection. Any such items sold will be clearly marked before sale on the website.

Our guarantee covers defects in materials and workmanship, for a period of one year from the date of purchase, for normal wear and tear only. This does not cover customer abuse or neglect.

90 day warranty on repairs performed on non Gold Wolff Jewelers products.

Layaway’s require a 30% down payment and must be paid off within 9 months. One payment must be made every 30 days. Cancelled layaways are subject to a 20% restock fee. No cancellations after 90 days. No payments made for 120 days will constitute forfeiture of all monies paid in.

If you have any questions at all, please contact us directly.

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We accept credit cards by phone, please call (928) 526-8660 or toll free (877) 295-6096.